Shipping & Payment Information
COVID-19 SHIPPING UPDATE
Please expect a 2-3 week shipping delay.
Our magic makers are working safely and at top speed to catch up on production after a 10-week shut down due to Covid-19. We are pouring thousands of candles per week with most of them sold before they have cooled. Our fulfillment team is balancing orders, backorders, and summer shipping needs to get your product to you as fast as humanly possible. Please be patient with us as we make the products for your order.
All shipping carriers are experiencing delays as well. We cannot control the length of time it takes for delivery once your order leaves our facility.
At Coventry Wholesale we make every effort to make ordering and payment as easy as possible. For your convenience, we accept payment through Visa, Mastercard, American Express, Discover, and Paypal. Orders are processed just as soon as full payment has been received.
We make every effort to keep our prices low while maintaining high quality, artisanal craftsmanship, and fair wages for our entirely U.S. based staff. As a consequence, we are unable to offer any net terms to our customers. We encourage you to explore other financing options such as PayPal’s easy to use credit options.
Coventry Wholesale Minimum Orders
In order to best serve our customers, we do not add any additional handling fees. Shipping costs are strictly calculated based on the weight of the items you have purchased.
We use UPS Ground Service as our primary shipping method. U.S. Ground Services take roughly 2-6 business days from coast-to-coast. Of course, we are unable to control shipping times once the product leaves our hands. Holidays and weather affect UPS and we keep you up to date by providing you with the tracking number with your invoice. Please see www.ups.com for their complete shipping policies.
Please review your shipping information. Coventry Wholesale is not responsible for shipping costs on rerouted packages.
Turn Around Time
We make every effort to process your order as quickly as possible. Coventry Wholesale is open during normal business hours, Monday through Friday, 9-5 EST. Orders received before 10 AM will begin processing the same day. Orders received after 10 AM will begin processing on the next business day. Our estimated processing time is 2-5 business days. We do not ship on holidays.
At Coventry, we handcraft our products when the moon is right. This is not a gimmick but a part of the recipe. We watch the lunar progression through the celestial bodies of the zodiac and schedule our candle production accordingly.
Our estimated processing time is 2-5 business days. We want to get your candles out as fast as we can, but we have to balance that with lunar based production, holidays, and weather conditions that affect shipping. Our Coventry Wholesale Customer Care team will contact you if the order will take a longer than normal.
5 Day Inspection Policy
At Coventry Wholesale we are dedicated to shipping quality. Each package is packed carefully and double counted with care to ensure the greatest quality and accuracy. To guarantee our dedication to quality shipping, items must be reported as missing or damaged within 5 days of receipt of your order to be immediately be replaced. We cannot honor our replacement on lost or damaged items in shipping after 5 business days.
Picture this, a box of candles travels in a hot truck from the factory to a scorching warehouse where it sits for the weekend. What is the likelihood that the box will make it to its destination without the candles melting? The answer is slim to none. This isn’t the first time Mother Nature has turned up the heat. Here’s what it means for you:
No shipments on Fridays during the hottest months.
Only local shipping on Thursdays.
Long distance orders MUST ship on Mondays.
UPS holds orders when you are closed, so please contact the Coventry Wholesale Customer Care team if your shop is closed on a weekday. We can factor that into our shipping schedule and keep your order out of the barn!
Our “No Dust Guarantee”
Coventry wants you to stock products that your customers want. If you have a product gathering dust on your shelf, we want it back so you can buy more of what sells for you.
Coventry products can be exchanged within a six month period. We do not issue cash, check or credit card refunds. Shipping costs are non-refundable. All substitutions are subject to the discretion of the Customer Care Team. Damaged, discontinued or otherwise unacceptable merchandise will not be credited.
Products must be in salable condition. Please keep this in mind when packaging goods for return shipment. If you need guidance in packaging please notify us before shipping. Ship product exchanges, at your cost, to: