Don’t open them - but if that box came from us crack it open right away and solve the mystery. You may have noticed our new shipping inspection label on your latest order reminding you of our 5 day inspection policy:
Thank you for your order! It was packed and double counted with care to ensure the greatest quality and accuracy. To guarantee our dedication to quality shipping, items reported as missing or damaged within 5 days of receipt of your order will immediately be replaced. We cannot honor our guaranteed replacement on lost or damaged items in shipping after 5 business days.
This is the, “Help us, help you” plea. We want you to be pleased with every order and we need to know if there are any issues so we can resolve them quickly and painlessly. Please open and inspect your order right away!
Please contact Crystal with any concerns about our shipping policies or replacement needs at 1-800-810-3837 or via email at crystalb@coventrycreations.com.